Outstanding! The shuttle bus running every hour during the day and every 30 mins at night makes getting around hakuba very easy. The staff were always happy to provide recommendations on places to eat and drink!
Nice hotel. Great location - it is a short (10 min walk) to the ski field, and there are also lots of *great* restaurants within a 10 min walk as well. There is a very good ski rental place just across the carpark.
The onsen was a definite bonus - one of the nicer ones in the area.
Breakfast buffet was very nice. They also have multiple dinner options that we used a few times: a buffet dinner restaurant and an a la carte dining area (where they do a very nice sukiyaki). There is also a nice bar area to chill out in.
Excellent hotel. Large rooms, Onsen on site, fantastic staff, powerful showers, many good restaurants and bars on a large expanse of property that the hotel is located in. May be a bit dated and a hundred and fifty meters from the ski slopes but this is well compensated by the efficient service the hotel provides. Very well trained multi lingual staff especially when compared to the rest of Hakuba. Ski shop also on the property. Family friendly. Highly recommended.
We really enjoyed our stay here. The big standout was the excellent service offered by all of the staff. They're genuinely friendly and offer great advice as to where to experience delicious Japanese dining. I left my hat in a restaurant in Hakuba and they picked it up for me and brought it back to the hotel. There's free courtesy buses to all the mountains for skiing & it's also within walking distance to Happo one. They also offer a free pick up and drop off to the Hakuba bus terminal and restuarants. Breakfast is delicious, the lounge bar is cozy especially after a big day out in the snow. Comfy couches, nice snacks and a crackling fire set a good atmosphere. My favourite experience was the hot spring Onsen. Lying in the hot water gazing at the snow falling and all your aches & pains melting away. Fantastic. The rooms were spacious enough but there's not much wardrobe space. The shower is tiny so I used the onsen showers instead. I want overly impressed with the Mominoki restaurant as it doesn't compare to the local restaurants with variety and it's a little pricey. The shower, lack of wardrobe space and their restaurant are the reasons I've given 4 stars instead of 5.
Room not ready until 8 30 pm.
At 50,000 Y (500 USD) one would expect the room to be available on time. We had a reservation and arrived before 7pm. We could not change clothes or take a shower after long journey and went to ear dinner like that.
No compensation was offered, just 'we are sorry".
We are sorry to have paid full price only to be offered 2/3 of the value.
The hotel is run by international motley of amateurs.
Cabin itself was a mixed bag- a log house with a lot of space but with rickety beds and heating running out of gas in the middle of the night.
Outdoor onsen was very nice and we enjoyed it. Breakfast was mediocre.